Frequently Asked Questions
Everything you need to know about your Altuzarra shopping experience.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 14 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, Altuzarra ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I determine my size in Altuzarra garments?
Altuzarra uses Italian sizing. We provide a detailed size guide on each product page with measurements in both centimeters and inches to help you find your perfect fit.
Are your products authentic?
All items sold on our official website are guaranteed to be authentic Altuzarra products, crafted with the highest quality materials and artisanal techniques.